Financial Systems Functional Support Manager

Northern Virginia

Job Summary

The individual manages the production support function for all modules of the corporate general ledger system.  The individual is responsible for ensuring maximum system availability throughout the month, but especially at peak times during the month-end, quarter-end, and year-end accounting closes.  The individual acts as the liaison with the Accounting, IT and Finance teams on various projects, and is the subject matter expert on all projects.  The incumbent will be part of the corporate Financial Systems team, and is a significant customer-facing role requiring organization and the ability to work hands-on at all levels within the company.  


  • Production Support & Management
    • Ensure timely, accurate and consistent responses for calls to the help desk.
    • Ensure maximum system availability during peak times, and troubleshoot and resolve issues in a timely fashion.
    • Collaborate with IT on all projects related to PeopleSoft upgrades, enhancements, and bug fixes, and adhere to all internal controls related to change control procedures and testing.
    • Maintain a clear communication channel with internal customers informing them of production issues, upcoming outages, and future enhancements/ upgrades.                       
    • Ensure process controls are in place and that all staff adhere to strict audit /SOX requirements.
  • System Integration                                                                                                   
    • Work with Technical staff to build, maintain, and support all system integrations and/or interfaces.
    • Support inbound and outbound integrations and ensure all run as scheduled and to completion.
    • Ensure data integrity is maintained through all interfaces and production processes.
    • Main point of contact on all projects related to general ledger related system interfaces.
  • Principal Liaison with Accounting Team and Others
    • Work directly with Corporate Financial Reporting (CFR) to develop reporting to meet new reporting requirements, both external and internal.
    • Work with accounting and CFR to implement system enhancements and process improvements while ensuring the integrity of the system.
    • Work with Accounting and IT on the Integration of acquisitions, in particular – ensure that new Subsidiary Financial Systems are integrated on Company platforms timely and accurately.



  • Bachelor’s Degree in Accounting or Management Information Systems. A certificate or a degree in Accounting required.
  • 6-8 years of advanced Functional experience in a PeopleSoft Financials environment (specifically GL,  AP/PO/T&E, AM, AR/BI, Treasury/Cash Management modules).
  • 3-5 years of experience with nVision Reports, experience with other reporting packages, such as Crystal Reports, would be viewed as a significant plus
  • Accounting and Financial Reporting experience
  • Proficiency with SQL
  • Technical skills needed to develop Queries
  • Prior experience with enterprise-wide system implementations
  • Ability to travel to other offices, or for training / conferences (<5%).
  • Prior work with web-based platforms
  • Advanced Microsoft Excel, PowerPoint, and Access skills